By using this website and placing an order it is accepted that you have read, understood and agreed to all of the following Terms and Conditions. The supply of goods by Cartridge World (“Us”) shall be subject to and conditional upon acceptance of the following terms and conditions which shall apply notwithstanding any purported waiver, expressed or implied, by or on behalf of the seller. Where there is any conflict between these conditions and any proposed by the buyer of the goods (“You”) these terms and conditions shall apply. Any condition which the buyer wishes to apply on any supply of goods must be specifically agreed in writing by the seller. The risk in the goods supplied shall pass to the buyer on delivery into the buyer's possession or to the carrier or place of delivery nominated by the buyer and the seller shall be under no liability whatsoever for any loss or damage occurring thereafter.
"You", “Customer” means any member of the public using the website, placing an order or transacting on the website. In the case of an individual using the website on behalf of a company the individual warrants that he/she has the necessary authority to bind the company.
"We/Us/Our" means Cartridge World HQ (UK) Limited, 1stFloor, 43 High Street, Marlow, Bucks., SL7 1BA, registered in England No 9984656. VAT No. 237 3837 87.
“Contract” is the contract containing these terms and conditions, formed by our acceptance of your Order
“Order” means an order placed by you in accordance with these Terms and Conditions.
“Products” are deemed to be those products listed as items for sale on the Website.
“Website” is the website operated by or on behalf of Cartridge World HQ (UK) Limited and located at the internet domain with the URL https://www.cartridgeworld.co.uk
2. Your Details
2.1. When you register for an account with the Website, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.
2.3. If any of your details change, such as your credit card billing address, you must inform Cartridge World HQ (UK) Limited as soon as possible. You may update your details by signing into your account on the website, and then update the relevant section.
3. The Contract Between Us
3.1. Any contract for purchases made through this Website will be with Cartridge World HQ (UK) Limited, registered in England, and whose registered office is at 1stFloor, 43 High Street, Marlow, Bucks., SL7 1BA, company registration number 9984656.
4. Placing an Order and Making Payment
4.1. Once you have proceeded to check out you will be asked to place your Order. Upon placing your Order you will be requested to make payment in respect of the price of the Products you wish to order from us.
4.2. Any payment made by you will be to Cartridge World HQ (UK) Limited using Sage Pay and constitutes an offer, from you to us, to buy the Products. We accept payment by approved credit and debit cards.
4.3. Any Contract is dependent and conditional upon our verification of availability and confirmation of both your Order and your card or other payment details. Any offer made by you will be subject to acceptance by us and until such acceptance has been communicated to you, we reserve the right to accept, refuse, or limit your Order for any reason, including, but not limited to, credit review, the unavailability of a product or errors in the prices and product descriptions posted on this Website.
4.4. In taking payment, Cartridge World HQ (UK) Limited do not store credit card details or share any credit card information with third parties.
5. Order Confirmation
5.1. Once payment has been received we may send you an acknowledgement of the Order by e-mail (“Order Acknowledgement”). Such Order Acknowledgement may be automatically generated and shall not constitute an acceptance of the Order.
5.2. We will confirm that your Order has been accepted by sending you a confirmation email to the email address you provide in your registration form (the “Confirmation Email”). The Confirmation Email will include your name, the order number and the total price.
5.3. The Contract between us will only be formed when we send you the Confirmation Email.
5.4. Title to any products you order on this Website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
5.5. We recommend that you retain a printed copy of these Terms with a copy and/or note of your Order, Order Acknowledgment, Confirmation Email, payment method acceptance and invoice as evidence of purchase.
6. Stock Availability
6.1. The web site is updated regularly with regard to Stock Availability. Whilst every effort is made to show the correct availability of stock, the stock availability shown on the Website is an indication of the availability at the time of the last update and does not constitute confirmation of stock availability at time of order. Cartridge World HQ (UK) Limited is entitled to withdraw from any contract that cannot be fulfilled due to discontinuation or lack of stock.
6.2. We may revise prices for Products listed as available items on the Website at any time. A price remains valid only for the duration of the day on which Customer visits the page of the Website displaying that price.
7.1. Our total liability shall be limited to the price paid for the item which incurred the liability, except in the case of personal injury.
8. Shipping, Handling, Customs and VAT
8.1. The price you see advertised on the website is inclusive of all applicable taxes.
9. Delivery Methods
9.1. The delivery options available to you will be clear when you place your order online.
Postal Delivery: Order and pay online and your purchases will be posted to you by Royal Mail post. Please allow up to 3-5 working days. The prices payable for goods as set out in the Website are inclusive of VAT and shipping/handling costs. We do not charge for deliveries within Mainland UK.
Courier Next Day Delivery: For larger orders, we may need to courier the items to you. The prices payable for goods as set out in the Website are inclusive of VAT and shipping/handling costs. We do not charge for deliveries within Mainland UK.
9.2. It is company policy not to ship to PO boxes or virtual offices. There is a requirement for all shipping address to have a verified address.
9.3. Cartridge World HQ (UK) Limited will not accept orders for deliveries outside of Mainland UK.
10. Returns/Order Cancellation
10.1. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 allows for a 14 days (14 working days following the day in which you place your order) cooling off period within which you will have the right to cancel your order and request a full refund.
10.2. You must inform us via email at firstname.lastname@example.org or telephone 0845 544 39 55 quoting your order number, if you wish to return your Products.
10.3. We will then supply you with a returns authorisation number (“RMA”) and request that you return the Products to us via the address, which will be provided to you at the same time as the RMA. All postage costs are your responsibility.
10.4. You have a legal obligation to take reasonable care of the goods while they are in your possession and any goods returned must be in a re-saleable condition and in their original packaging.
10.5. Once we have received the goods back from you, we will give you a refund via your original payment method.
11. Faulty Goods
11.1. If you are experiencing problems with your ink cartridges purchased through this Website it may be possible to resolve your problem by taking the following actions:
INK LEVEL SHOWING AS LOW OR EMPTY: When you install your cartridge you should be presented with an option similar to ‘Do you want to install a new cartridge?’, You should always select ‘yes’ as this resets the ink level that is read from the cartridge ‘chip’. If you haven’t done this on initial installation, remove the cartridge and then re-install using the correct method.
CARTRIDGE NOT PRINTING / PRINTING FAINTLY: If the cartridges are not printing at all, firstly ensure you have removed the protective tape from the cartridge itself. We suggest you use the clean printheads function included with your printers’ software; this can often remove any ‘dried in’ ink on the cartridge. Once you have run the clean printheads function, print a ‘nozzle check’ test print and you should see a test pattern for each of the different coloured ink in your cartridge, this obviously differs by cartridge type i.e. black, tri-colour or photo-cartridge. If any of these are faint or missing, repeat the clean printheads function and print a further ‘nozzle check’. If after the second process any are still faint or missing we can assume the cartridge is faulty.
If after taking the above action, the cartridge is still not working and you are sure the fault is not linked to the printer itself, please contact us via email at email@example.com or telephone 0845 544 39 55, quoting your order number
We will then supply you with an RMA and request that you return the Products to us via our freepost address, which will be provided to you at the same time as the RMA. Upon returning the goods, please quote the RMA and your order number. Once received back into our warehouse we will test your cartridge. If it is established that the cartridge is faulty, we will issue a replacement or full refund to you via your original payment method or credit your account accordingly.
12. Incorrect Products
12.1. If you believe the product is incorrect because your printer is not listed on the box, this may not be the case. Each cartridge type is often used in many different printers. As the printer manufacturers frequently release new printer models, we can often have stock where the packaging does not contain the latest model list.
12.2. You can check that you have the correct cartridges by comparing the cartridge models listed for your printer against a printer listed on the box using the information on the Website. If the cartridge model numbers match then you have received the correct cartridges.
Important: If you are still in doubt, please contact us on 0845 544 39 55 or firstname.lastname@example.org BEFORE opening the product packaging and within 3 days of the date of delivery. Unfortunately, we cannot exchange any product where the packaging has been opened or where the goods have not been returned in a re-saleable condition.
12.3. If you are sure that the product is incorrect please contact us via email at email@example.com or telephone 0845 544 39 55 to obtain an RMA number and arrange return.
If it is established that the cartridge is incorrect, we will issue a replacement or full refund to you via your original payment method or credit your account accordingly.
13. Goods Damaged in Transit
13.1. If any goods were damaged in transit, we ask that you report it to us in writing within 3 working days to firstname.lastname@example.org or telephone 0845 544 39 55. We will then supply you with an RMA. If we accept that the goods were damaged in transit then we will ask you to return the goods to us, via our freepost address which will be provided to you at the same time as the RMA, immediately quoting the RMA and your order number. Once received back into our warehouse, we will issue a replacement or full refund to you via your original payment method or credit your account accordingly.
14. Standard Royal Mail (not guaranteed next day)
14.1 Cartridge World HQ (UK) Limited will arrange to post the goods ordered by you to the person and address you give at the time you make your order. This information will be contained within your account.
15. Delivery Times
15.1 Speed and quality of delivery is very important to us; we want you to be more than satisfied with our service. All orders shipped from Cartridge World HQ (UK) Limited will be delivered via standard Royal Mail and are likely to arrive within 3-5 working days of you placing your order. All delivery times quoted on the Website are estimates only, based on availability, normal processing and delivery companies.
15.2 In the event we are unable to dispatch your order promptly we will endeavour to email or call you to advise you of this. On the rare occasion that a product is unexpectedly out of stock, we will endeavour to e-mail or call you as soon as possible to let you know the estimated time for delivery.
16. Missing Deliveries
16.1. It is worth noting that we find a high proportion of missing items are held at local sorting offices or are held by a neighbour or colleague. Royal Mail should leave a card indicating this, however, there are times when these are misplaced or not left at all. If possible please check these first before contacting us. The Royal Mail will not accept claims for goods lost in post until 15 days have elapsed from the time of dispatch so please wait until this time has elapsed before contacting us.
17. Statutory Rights
17.1 Your statutory rights are not affected.
18. Force Majeure
18.1 Cartridge World HQ (UK) Limited shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
19.1. If any part of these conditions is unenforceable (including any provision in which Cartridge World HQ (UK) Limited excludes or limits liability to you) the enforceability of any other part of these conditions will not be affected.
20. Ecommerce Customer Support and Service
20.1. We strive to offer the best customer experience in our industry. Consequently, your satisfaction with our service and products will always be our prime concern. If you want to get in touch please contact Customer Services on:
Phone: 0845 544 39 55
21. Governing Law
21.1. The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.
22.1. These terms and conditions, together with the current Website prices, delivery details and contact details, set out the whole of our agreement relating to the supply of the goods to you by Cartridge World HQ (UK) Limited. These terms and conditions cannot be varied except in writing signed by a director of Cartridge World HQ (UK) Limited. In particular nothing said by any sales person should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. We shall have no liability for any such representation being untrue or misleading.
22.2. In an effort to provide our customers with the most current information, price and availability information is subject to change without notice. Save in respect of your statutory rights under the Sale of Goods Act 1977 (as amended) and the Unfair Contracts terms Act 1977 and save in respect our guarantee, we shall not be liable to you by reason of any implied warranty, condition or other term, or any duty at common law, or under these terms of our contract with you, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by our negligence) which arise out of or in connection with the supply of the goods or their use by you.