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Need to return something to us?


If you’ve received a faulty item, an incorrect item, or have ordered the wrong cartridges for your machine, just follow the steps below to create a return.


  • Log in to your account at
  • Click your name at the top of the screen and select ‘My Orders’
  • Find the order that contains the item you wish to return and click the ‘Return’ link next to it  
  • Fill in the form and click ‘Submit’


Once we’ve received your returns request, a member of our returns team will respond with your RMA number and a link to follow where you can create a freepost shipping label. Affix this shipping label to the box you’re returning and take it to the post office, or pop it in a letterbox.

We’ll contact you again once we have processed your return.


If you have any questions at all regarding this process please call 01423 701704 or email us at