Frequently Asked Questions

Firstly, you’ll be saving money – purchasing a printer manufacturer’s cartridge will cost you a lot more than choosing a Cartridge World branded cartridge. In fact, you can enjoy savings of up to 30% by switching to a Cartridge World printer cartridge solution*.

Our inks and toners are specifically formulated to match leading brand cartridges so the print quality is guaranteed to be just as good, if not better.

OEM stands for ‘Original Equipment Manufacturer’. Buying an OEM cartridge means it was manufactured by the same brand that produced the printer. For example, an original (OEM) HP ink cartridge is made by HP for HP printers.

No. All of our cartridges are guaranteed to match the performance of original cartridges under similar conditions. Printer manufacturers are legally required to provide a 12-month warranty that cannot include anti-competitive terms.

If it is established that our cartridge caused a printer fault, we will repair the printer free of charge. Please see our Cartridge World Warranty Certificate for more information.

Printer manufacturers often use firmware updates to restrict the use of remanufactured or compatible cartridges, introducing cartridge locks or new cartridge generations.

We recommend disabling automatic firmware updates to avoid being locked into using more expensive original cartridges. Firmware update steps vary by printer model, so please contact us for guidance.

Page yield is the number of pages a cartridge can print based on an ISO standard using 5% page coverage.

Cartridge yield varies by printer and cartridge type. Some cartridges are available in standard or XL versions, with XL containing more ink or toner.

Printing these paragraphs on a plain A4 sheet would represent approximately 5% coverage.

Run a head cleaning cycle using your printer software. This clears blocked print heads. Refer to your printer manual or contact your local Cartridge World store for expert help.

Yes. We partner with Opayo (an Elavon company) and all payments are processed within a Level 1 PCI DSS compliant environment.

Cardholder data is securely stored in the Opayo Vault using advanced encryption.

We accept Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay, Amazon Pay and Clearpay.

This may be due to an incomplete 3D Secure verification issued by your bank. Please retry or see our 3D Secure information page.

Yes. A VAT invoice is emailed once your order is complete. If you need another copy, just contact us.

Enter your discount code on the final checkout page in the order summary. Only one code can be used per order.

Yes. Complete the form on our “Open a Business Account” page and we’ll set it up quickly.

Yes. Schools, NHS providers and local authorities can apply easily via our contact form.

VAT Number: 416230434

Most orders are delivered within 24–48 hours and all within 5 working days. High-value orders are sent tracked for security.

Shipping is free on orders over £25. Orders under £25 incur a £3.49 fee. Business and school accounts receive free delivery on all orders.

Next Day Tracked delivery is available for £4.99 (Mon–Thu, before 4pm).

Update: We are not currently shipping outside of the UK.

European shipping is available from £18.99 + VAT. Please contact us for a quote.

Delivery may take 2–3 days longer and surcharges may apply.

Affected postcode areas include: IV, BT, TR, AB, DD, KW, ZE, GY, JE, PA, HS, PH, KA, IM, PO30–PO41.

Check for missed delivery cards or contact your local depot. If your order hasn’t arrived within 5 working days, please contact us and we’ll investigate.