Frequently Asked Questions

Printer Cartridge FAQ

Placing an order

Delivery of your order

Printer Cartridge FAQ

What are the benefits of using Cartridge World cartridges?

Firstly, you’ll be saving money - purchasing a printer manufacturer’s cartridge will cost you a lot more than choosing a Cartridge World branded cartridge. In fact, you can enjoy savings of up to 30% by switching to a Cartridge World printer cartridge solution*. Our inks and toners are specifically formulated to match leading brand cartridges so the print quality is guaranteed to be just as good, if not better. 1

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What does OEM or Original mean?

OEM stands for ‘Original Equipment Manufacturer,’ the shortened version is 'Original' which you will see in product names and descriptions. Buying an OEM means that these are cartridges manufactured by the brand that produces the printer. So an original (OEM) HP ink cartridge means that ink cartridge was made by HP for a HP inkjet printer

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Will using Cartridge World cartridges affect my printer warranty?

No. All of our cartridges are guaranteed to match the performance of original cartridges under similar conditions. A printer manufacturer is legally required to provide a 12 month guarantee on their machines that cannot have any terms to be considered anti-competitive, your 12 month warranty is still safe.

However, if a problem with the printer should occur, and it is established that our cartridge caused the problem then we will repair the printer free of charge. Please see our Cartridge World Warranty certificate for more information. 

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What is page yield and how many pages will my cartridge print?

Page yield is the number of pages you can print with your cartridge. The yield is based upon an ISO standard for measuring ink cartridge yields where pages are printed with 5% coverage until the cartridge is empty. The pages are then counted to determine the page yield.

How many pages your cartridge will print varies by printer and cartridge. Some printer cartridges are available in standard or XL sizes. The majority of cartridges stay the same size just the volume of ink or toner inside differs.

For reference - if you were to print the above paragraphs about page yield on a plain sheet of A4 this would represent 5% coverage.

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I have not used the printer for a while and my printouts are streaky. Is there anything I can do?

You need to perform a head clean/cleaning cycle using the software that was provided with your printer - the print head in your printer or on your cartridge is probably blocked. There are a number of ways you can do this depending on the type of printer you are using - please consult your user manual for the correct method, or contact your local Cartridge World store. Our experts will be able to advise on you how to fix your problems and if they persist, we can arrange to thoroughly inspect and repair your printer.

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Placing an order

Is your website secure?

Yes. Data security is of enormous importance to us, and we take vital steps to safeguard your payment information by partnering with Braintree, a PayPal company. All payment processing is done externally within a validated Level 1 PCI DSS compliant environment.

Cardholder data is managed in the Braintree Vault, using multiple encryption keys with split knowledge and dual control.

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What payments methods do you accept?

We accept all major credit and debit cards:

Visa Credit, Visa Debit, Visa Electron, Mastercard, Maestro, PayPal, American Express.

Accepted payment methods

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Can I get a VAT invoice?

Yes of course. Once your order is complete a full VAT invoice is sent to the email address we used to process your order. If it doesn't arrive or you simply need another copy just give us a call or email and we can provide any paperwork you need.

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I have a discount code, how do I use it?

Discount codes can be applied on the very last page of our checkout process. Once you reach the stage where you need to enter your payment details you will see the top box as per the image below. You can only use one promotional code at a time and they do not stack with each other. 

Applying a discount code 

Please also check the code you are using is relevant to the product you are purchasing. Most of the codes issued are only redeemable against Cartridge World branded printer cartridges. If you are unsure please contact us before checkout. Unfortunately discount codes cannot be applied retrospectively.

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Can I open a business account?

Yes of course. Just complete a quick form on our 'Open a Business Account' page and we will have you enjoying the benefits of a Cartridge World Business Account in no time at all.

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Do you do accounts for Schools?

Yes we do and not just for schools, in fact any local authority office or NHS provider can apply. Setting up an account is easy, just click here. Simply fill in the contact form and one of the team will set up your account and get back to you ASAP. 

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What is your VAT number?

Our VAT number is GB 237 3837 87. This can be found at the bottom of each web page along with our company number and Data Protection registration number. You will also find our VAT number on your order confirmation and invoice emails.

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Delivery of your order

When will I receive my order?

We ship the majority of orders with Royal Mail but we do occasionally upgrade orders to courier depending on order value and size. High value orders are sent using Royal Mail's tracked service for your and our peace of mind. Most orders are despatched to ensure delivery within 24-48 hours from order placement with all orders arriving within 5 working days. Click here for more delivery information.

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How much does shipping cost?

Shipping is free for all orders over £10. If your order is under £10 then a £2.50 postage fee will apply. Business and School account holders receive free shipping on all orders. If we choose to upgrade your delivery to a courier or Royal Mail tracked service this is done at no extra cost to you.

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Do you ship outside of the UK?

We can ship to most European countries however the delivery costs start from £18.99 + VAT for all orders. Please contact us for a quote before placing any orders. If you are looking for Cartridge World in France please visit our sister site www.cartridgeworld.fr or to see all of our global locations then click here.

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Shipping for Northern Ireland, Channel Islands and Scottish Highlands

Deliveries to The Highlands, Islands of Scotland, & Isles of Scilly can take 2-3 days longer and may be subject to an additional surcharge. The Channel Islands are classified as an international destination. Please contact us before placing an order if you wish to check delivery timings.

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Help! My order has not arrived, what now?

If you have not been notified of any delay by our customer service team please check for a Missed Delivery card or check with your local sorting office. Over 40% of lost or delayed parcels are simply waiting to be collected at the local depot.

If your delivery does not arrive with 5 working days then please contact us and we will investigate.

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