Cartridge World returns sending an ink or toner printer cartridge back to us
Need to return something to us?
If you’ve received a faulty item, an incorrect item, or have ordered the wrong cartridges for your printer, just follow the steps below to create a return or speak to one of the team who will assist in creating your return.
Cartridge World stand by the quality of our products and that is why we offer a 12-month guarantee. In the unlikely event that your product does prove to be faulty you can choose either a replacement at no additional cost or you may return the faulty product to us free of charge and receive a full refund.
Return Unopened Cartridges
If you have had to replace your printer or just changed your mind about an order, contact us to let us know of any unopened cartridges you wish to return up to 30 days from your order date.
Returns Process for Faulty Products
If you believe your product is faulty please follow these instructions:-
• Log in to your account at www.cartridgeworld.co.uk (if you purchased as a Guest please contact the team for help with your return)
• Click your name at the top of the screen and select ‘Orders’
• Find the order that contains the item you wish to return and click the ‘Return’ link next to it
• Fill in the form and click ‘Submit’
Our team will establish that the product is indeed faulty and once confirmed we will issue an RMA number and either provide a link enabling you to print off a freepost label or request the label to be emailed to you by Royal Mail so that the product may be returned free of charge.
The below image is an example of the email you will receive from Royal Mail. You can print the label at home or using your mobile device show the QR code at the Post Office and they will print the label on your behalf.
Please check you spam or junk folder of your email client if you do not see the Royal Mail email in your Inbox.
Once the product is received by us we will check that it is indeed faulty and upon confirmation a refund will be processed within 7 days from the date the returned product(s) are received.
If you made your purchase as a Guest please contact email@example.com or contact us on Live Chat or by telephone on 01423 701704 to arrange your return.
If the product is not received, or it is found that the product is not faulty then no refund will be issued and we will return the product to you should you request us to.
Product Ordered in Error
If you would like to return a product to us which you have ordered in error you may do so. In this case, you will need to pay for the item to be returned. Items ordered in error will only be refunded if no seals are broken and the cartridge is in an unused condition.
Please follow the above procedures to arrange the return in order to receive a valid RMA number. Once you have your RMA number please send the cartridges to:
Cartridge World HQ (UK) Ltd.
Oakwood Park Business Centre
PLEASE ENSURE THAT YOU REFERENCE YOUR RMA NUMBER AND ORDER NUMBER ON THE OUTSIDE OF THE RETURNED PACKAGE.
Failure to reference your RMA number and order number may result in a delay in processing your return.
Cartridge World Warranty
All Cartridge World brand products feature a 12 month warranty and should the product develop a fault within 12 months from the date of purchase we will offer a refund or replacement. In the unlikely event of this, please complete the steps outlined for the return of faulty products.