Cartridge World Orders and Delivery Information
Orders and delivery
Tracked UK delivery for ink, toner and office supplies
Orders and Delivery Information
Find everything you need to know about Cartridge World delivery options, dispatch times, couriers, postcode exceptions and what to do if your order has not arrived.
Free over £25
FREE tracked delivery on orders over £25.
£3.49 under £25
Standard tracked delivery for smaller orders.
4pm cut-off
Most orders placed before 4pm on a business day are dispatched the same day.
98% within 2 days
Most orders arrive within two working days of being placed.
Delivery options and costs
Delivery options can vary depending on the size, value and contents of your order. The available options will be shown at checkout.
Standard Tracked Delivery
Usually Royal Mail Tracked 24 or courier, depending on the order.
£3.49
Free over £25
Most deliveries arrive between 1–3 days after dispatch.
Tracked Next Working Day Upgrade
Royal Mail, DPD or FedEx where available.
£4.99
Upgrade option
Available on most orders and shown at checkout if applicable.
Larger or higher value orders
Often sent by courier for safer tracked delivery.
Varies
Shown at checkout
Larger toner orders and higher value OEM orders may be sent by DPD or FedEx.
Good to know: The majority of orders are dispatched the same day if placed before 4pm on a normal business day.
Orders placed outside working hours, at weekends or on bank holidays are processed on the next available working day.
Who delivers my order?
We use trusted tracked delivery services and select the most suitable carrier based on your order.
Royal Mail
Tracked postal delivery
Many smaller orders are sent using Royal Mail tracked services. Royal Mail delivery times can vary during busy periods.
DPD
Courier tracking
DPD is often used for larger orders, higher value OEM orders and selected toner cartridge orders.
FedEx
Courier delivery
FedEx may be used where it is the most suitable service for the size, value or destination of the order.
Split deliveries: To get orders moving quickly, we may dispatch items from more than one warehouse.
This means multi-item orders can sometimes arrive separately or with different carriers.
Dispatch schedule
Orders are processed during our working hours of 9am–5pm, Monday to Friday.
Normal business days
If you place your order before 4pm on a normal business day, the majority of orders are dispatched the same day. Orders placed after 4pm are processed on the next working day.
Weekends and bank holidays
Orders placed on Friday evening, Saturday, Sunday or bank holidays are processed and dispatched on the next available working day. We do not dispatch orders on bank holidays.
Delivery postcode exceptions
Some postcode regions can take longer due to distance, ferry routes, island locations or carrier restrictions.
Postcodes that may take 3–4 days longer
Please allow extra delivery time if your order is going to one of the following postcode areas:
IV
BT
TR
AB
DD
KW
ZE
GY
JE
PA
HS
PH
KA
IM
PO30–PO41
Tip: Tracking may take a little while to update after dispatch.
Please check your shipping confirmation email for the carrier link and tracking reference.
My order has not arrived — what should I do?
Delays are frustrating, especially when you need printer cartridges urgently. Please try the checks below first, then contact us if you still need help.
1
Check your email
Look for your shipping confirmation and tracking link. Check spam or junk folders too.
2
Check tracking
Use the Royal Mail, DPD or FedEx tracking link in your dispatch email.
3
Check locally
Check for a missed delivery card, with neighbours, safe places and your local delivery office.
4
Contact us
If there is still no update, contact our customer service team and we will help investigate.
Royal Mail delays: If your order was sent by Royal Mail, please allow up to 5 working days before reporting it as late,
especially during peak periods, Christmas and bank holidays.
Delivery FAQs
Quick answers to the questions customers ask most often about orders and delivery.
Will I receive tracking?
Yes. Once your order is shipped, you should receive a dispatch notification by email. If you cannot find it, please check your spam or junk folder.
Can orders arrive separately?
Yes. Some orders may be sent from more than one warehouse or by more than one carrier, so items can arrive separately.
Why was my order sent by courier?
Larger orders, toner cartridge orders and higher value OEM orders may be sent by DPD or FedEx for safer tracked delivery.
Do you dispatch on bank holidays?
No. Orders placed on bank holidays are processed and dispatched on the next available working day.
Need help with an order?
If your order has not arrived, tracking looks wrong, or you need help with delivery, our UK customer service team will do their best to help.
Call us
01423 701704
Email us
customerservice@cartridgeworld.co.uk
Opening hours
Monday to Friday, 9am–5pm
