Product Guarantees
Print happy with Cartridge World
We want your Cartridge World experience to be trouble-free. If something is not right, our guarantee, returns support and UK customer service team are here to help.
What our product guarantee covers
We stand behind our products and want customers to order with confidence. Here are the main ways our guarantee protects you.
100% Satisfaction Guarantee
If your Cartridge World order does not meet expectations, please contact us. We will work with you to put things right wherever possible.
2-year cartridge warranty
Cartridge World own-brand cartridges purchased after 5 August 2022 are covered by our 2-year cartridge warranty.
30-day returns
If products are unopened and in brand-new condition, you can return them for a full refund within 30 days of purchase.
2-year warranty on Cartridge World own-brand cartridges
Our own-brand cartridges are manufactured to high quality standards. If a quality issue occurs within the warranty period, we can provide a replacement or refund where appropriate.
2 years of confidence
The 2-year cartridge warranty applies to Cartridge World own-brand cartridges purchased after 5 August 2022. Earlier purchases are covered under the original 12-month warranty policy.
What to send us if you need help
- Your Cartridge World order number.
- Your printer make and model.
- The cartridge code or product name.
- A clear photo of any printer error message.
- A photo or scan showing the print quality issue, if relevant.
Your printer warranty and compatible cartridges
Customers often ask whether using Cartridge World branded cartridges affects their printer warranty. Here is the reassurance we give customers.
Your standard printer warranty should not be invalidated
We guarantee that your standard printer warranty will not be invalidated simply because you use Cartridge World branded cartridges. If one of our own-brand cartridges is shown to have caused a printer problem, we will arrange repair or replacement where required.
We will support you if a genuine issue occurs
In the unlikely event that a Cartridge World own-brand product is at fault, we will support you with advice, troubleshooting and the appropriate next steps to resolve the issue.
Returns, wrong items and damaged deliveries
If something has gone wrong with your order, contact us as soon as possible so we can help.
Unopened items
Unopened items in brand-new condition can be returned for a full refund within 30 days. Please create a returns request through your account or use our returns guide.
Ordered the wrong items?
If an error on our website caused you to order the wrong product, we will accept the item back for replacement or refund, even if opened. If the wrong item was ordered for another reason, contact us and we will still do our best to help.
Damaged in transit?
Any item damaged in transit should be reported to us within 72 hours of receipt. Please keep the packaging and send photos of the damage so we can investigate quickly.
Cartridge problem?
If a cartridge is not recognised, not printing correctly or showing an error, please contact us before returning it. Many issues can be resolved with simple checks.
How to get guarantee or returns help
The more detail you send us, the faster we can help resolve your issue.
Have your Cartridge World order number ready before contacting us.
Tell us the exact printer model and the cartridge code you are using.
Send photos of error messages, packaging, cartridge labels or damaged items.
Our customer service team will review the issue and advise the best next step.
Customer confidence, backed by reviews
Product guarantees matter most when they are supported by real customer service. Reviews.io gives customers a place to share their experience with Cartridge World.
4.7/5
Cartridge World is rated 4.7 based on 1,380 Reviews.io customer reviews, with 92% of reviewers recommending us.
Need help with a product guarantee?
If you have a cartridge issue, delivery problem, wrong item or return request, our UK customer service team will help you through the next steps.