Customer Support
CW Support
UK-based help for ink, toner, orders and returns
How can we help?
Need help finding the right cartridge, fixing a printer issue, checking your delivery, or arranging a return? Our support hub brings the most useful Cartridge World help pages together in one simple place.
Real UK support
Friendly help from people who understand printers and cartridges.
Fast answers
Quick links to the most common order, delivery and cartridge questions.
2-year guarantee
Cartridge World own-brand products are covered by our guarantee.
Help before you buy
Not sure what you need? We can help confirm the correct cartridge.
Choose the type of help you need
Whether you have already ordered or you are still choosing the right ink or toner, start with the support section below.
Orders & Delivery
Track down delivery information, order updates, shipping times and what to do if an order has not arrived.
View delivery help ›
Cartridge Help
Support for ink and toner issues, including cartridges not recognised, blank pages, faint print and firmware problems.
Fix a cartridge issue ›
Returns & Refunds
Need to return a product? Find out what to do for faulty items, incorrect orders or cartridges ordered in error.
View returns help ›
Frequently Asked Questions
Answers to common questions about cartridges, printer warranty, payment methods, delivery and VAT invoices.
Read FAQs ›
Account Help
Help with your Cartridge World account, password, order history and online customer details.
Get account help ›
CW Stars Rewards
Learn how to earn, redeem and manage your Cartridge World Stars reward points.
View CW Stars help ›
Most useful support articles
Quick access to the pages customers most often need when something is not quite right.
Cartridge not recognised?
Try the common reset and installation checks before assuming the cartridge is faulty.
Read cartridge support ›
Will compatible cartridges affect my printer warranty?
Helpful guidance for customers considering Cartridge World compatible ink or toner.
Read the FAQ ›
Canon orange flashing light?
Find out what the number of flashes means and what to check next.
View Canon guide ›
HP firmware cartridge issue?
Help for printers affected by firmware updates that can stop compatible cartridges being recognised.
View firmware help ›
Tip: If you are contacting us about a cartridge issue, please include your order number,
printer model, cartridge code and a photo of any error message. This helps us resolve things faster.
Still need a hand?
Our customer service team can help with cartridge compatibility, printer problems, order questions, returns and general product advice.
Call us
01423 701704
Email us
customerservice@cartridgeworld.co.uk
Opening hours
Monday to Friday, 9am–5pm